Processing refund after items have been returned:
1.Log into Sales.
2. Click on the Maintenance Icon.
3.Pull up the order record in Maintenance. (For more information see Order Maintenance: Viewing a Specific Order.)
2. Click on the Refund icon.
3. Choose your buyer type.
4. Enter the amount in the Refund Information box below
5. Enter all of the listed credit card details then click submit refund to finalize.