Processing a refund after items have been returned:
1. Login to the Sales side of Agile.
2. Click the Maintenance Icon.
3. Pull up the order record in Maintenance. (For more information, see Order Maintenance: Viewing a Specific Order.)
2. Click the Refund icon.
3. Choose your Buyer Type.
4. Enter the amount in the Refund Information box below.
5. Enter all the listed credit card details. Click Submit Refund to finalize.