The Point-of-Sale (POS) interface is your one-stop shop for walkup sales in Agile. You'll find events, concessions, memberships, and more at your fingertips.

Agile gives you the power to control how the POS looks and behaves to make sure that the interface is best suited to your organization and your programming. This guide gives a comprehensive list of what each menu button has to offer. Review the options below to learn more about how to use and customize the POS Interface.

MENU ITEMS

Settings

POS UI Settings

This menu gives you broad control over the overall look and feel of the POS screen's buttons and menus.

• Button Size: Choose the size of the buttons on the screen. The default is 210 x 100 pixels. Buttons with “+5” or “-5” allow you to manually increase/decrease the button size.
  • Our Recommendation: Set the button width to 220 and and button height to 120.
• Button Font Size: Choose the size of the font on the buttons. The default is Regular/Bold Regular. Buttons with “+0.2” and “-0.2” allow you to manually increase/decrease the font size.
  • Our Recommendation: Set Text to Bold and increase your font size to 12pt font.
• Menu View (Text ON/OFF): Controls whether or not the name of each menu button is displayed.
  • Our Recommendation: Set Text to ON. This makes it easier to navigate the interface and communicate with Agile Support Representatives.
• Menu Placement: Changes where the menu is located. The default is Top.

          

• Menu Button Size: Changes the size of the menu buttons. The default is 48 x 48 pixels.

 

• Default OSK (ON/OFF): Controls whether or not the On-Screen Keyboard is displayed.
  • If your terminal does not have a keyboard, set this to ON. Otherwise, set it to OFF so that the keyboard does not pop up during sales.
• Use Windows OSK: Uses Windows On-Screen Keyboard when checked.
• Show Customer Image: When checked, displays the customer image of the selected customer record in the bottom-right corner of the POS screen.
• Filter Sales Folder: Allows you to select/de-select folders to choose what items you want to see on the POS interface.
  • If you only want to sell certain items at certain locations, like event tickets at one counter and concessions at another, filtering by folders can be a useful way to reduce buttons on the POS screen.

Event Settings

This menu allows you to change how event information appears on buttons in POS. You can also use this menu to change how the POS organizes events by day.

• • Show Inventory: Displays the inventory remaining for the event.
    • Our Recommendation: Check this box so that box office personnel can gauge what events are close to being sold out and when to expect the biggest rushes.
  • Show End Date Time: Displays the end time of the event.
  • Show Day Of Week: Displays the day of week the event occurs on.
    • Our Recommendation: Check this box.
  • Show Venue: Displays the venue of the event.
    • Our Recommendation: Check this box if you have multiple screens or locations where events are happening at this POS's venue.
  • Show Venue Short: Displays the abbreviated or 'short name' of the venue.
  • Show Single Tier: Displays a single tier, if you have multiple tier inventories and pricing under an event. 
  • Revert to Today after Sale: Refreshes the sales interface after a sale finalizes so that you always see events for the current day.
    
    • Our Recommendation: Check this box, as it is especially helpful to be returned to the current day after selling a future event. 
  • Single Day View: Allows you to see events that are currently on-sale for today's date. As events pass, the screen will refresh and past events will drop from the screen.
    • Our Recommendation: Check this box. This will help you reduce buttons and only see the most relevant information at this POS.
  • Default to Seat Selection: Automatically pulls up the seat selection map for reserved seating events.
    • Our Recommendation: If you use reserved seating, check this box to save a step during event sales.
  • Whole Day View: Displays all the events that occur within a day, even after that event has gone off sale.
  • Tier Mode: Allows you to display tiers and pricing if you have multiple tiers. These views can add or decrease the number of buttons you have to click through.
    • Tier And Price: Shows both the tier and price on the same button.
    • Tier Only: Shows the tier first, which you will then select to see the prices under that tier. (This takes at least two clicks to get to pricing.)
    • Event Then Tier: Shows the event first, which you will then select to view its tier(s), which you will then select to view the prices under that tier. (This takes at least three clicks to get to pricing.)

• • Show All Tiers: Shows all tiers built under an event at the same time instead of one tier at a time.

 

Membership Settings

This menu gives you some control over a renewal prompt and the presentation of member pricing.

• Early Renew Prompt: When checked, notifies the agent at the POS that a membership is about to expire if the number of days specified by that membership program's "Prompt For Renewal" property has been reached. I.e. if "Prompt for Renewal" is set to 3, and the member selected on an order is three days from their expiration date, then the POS will notify the agent making the sale that the membership is due to expire. This allows the agent to ask if the member if they would like to go ahead and renew to avoid an interruption of their benefits.
  
• Level And Price: Displays all the membership levels of a program together in the pricing area.
• Level Then Price: Displays the memberships grouped by level, so that then you may click each level to see its available pricing.

 

Donation Settings: 

This menu lets you adjust prompts and settings for walkup donations.

• Prompt For Customer: If you have a donation set up in the system, this prompt will collect customer information. This is a recommended setting for DonorPerfect clients.
• Suggested Prompt: 

None: When checked, the POS will not automatically prompt for donations.

At Payment: When checked, a donation prompt will pop up whenever payment is applied to an order.

Inline: When items are added to the order, a green, blinking "Ask For Donation" button will appear at the top of the order summary, which, when clicked, will open a pop-up window where the sales agent can select a donation level.

 

Catalog View (Image ON/OFF):

Displays images on catalog item buttons when checked. Great for showing images on concessions or merchandise buttons.

      

 

Guest Display:      

If you have a POS that has a Display panel on the back of the terminal, checking this box will let you display and customize messages that will appear on the customer-facing display (i.e. "Thank you for supporting us!", "Register Open", etc.).

 

 

Default Scan Type:

Scanners from our hardware catalog can scan QR codes and barcodes off a variety of items, but first you must tell the POS interface what kind of item you are scanning and what you want the system to do with this information. Use this menu to indicate to the system what type of barcode will be scanned at this POS.

Ticket: Scans tickets only for order lookup purposes. With this type, scanning a ticket will open the order where it was originally purchased in Maintenance Mode, where you may edit it. 

Membership: Scans membership cards only to look up the member's customer record. This makes member's transactions faster, as you can avoid typing in member's names or member numbers to redeem their benefits. 

Catalog: Scans catalog items only. Allows you to scan SKU barcodes or QR codes to add items to a patron's order. Note: In order for this to work, barcodes must be set up in the properties of each SKU first.

Order Search: Scans an order confirmation or ticket in order to perform an order search.

Order Print: Scans an order confirmation in order to print that order.

Validate: Scans a ticket in order to validate it against a gate control batch.

Prompt: Scan any item, and the POS will pop up a menu for you to determine which of the above Scan Types you'd like to use (Ticket, Membership, Catalog, Order Search, Order Print, or Validate). This is useful if this POS is not dedicated to scanning one type of item but needs to scan all of them.

 

 

Daily Batch Validation:

Allows tickets that are sold from the POS to be validated as soon as they are printed so that you don't have to physically scan them as an additional step.

• Our Recommendation: Check this box so that customers who purchase tickets in person will be able to walk right off to their events instead of waiting to have their tickets scanned.

 

Collect Order Stats:

Allows the cashier to collect an email, phone number or zip code without creating a customer record or attaching it to an order. Used for marketing statistics.

 

Email Confirm Prompt:

Activates an automatic prompt to enter a customer email address and send them an order confirmation whenever an order finalizes.

• Our Recommendation: If your terminal does not have a printer connected to it, check this box. This will help you send E-Delivery items to anyone who makes a walkup sale.

 

Remember Last Delivery:

Instructs Agile to remember the Delivery Method last used for an order and apply it to future orders.

 

Action

The Action menu is the place where sales agents and box office personnel can perform basic sales operations like cashing in/out, changing the active printer, and more.

• Set Corp Organization: Select the organization you wish to sell from. Most organizations only have one Corporate organization, so you may not need to use this tab. However, if your organization has multiple Corporate Organizations or multiple merchant accounts then you can use this tab to choose or change which corporate organization you are selling from.

• Set Buyer Type: Select the correct buyer type. For most organizations, the best buyer type will be AMS Box Office. If your organization has multiple Buyer Types (AMS Member, AMS Gate Sales, etc.) then you can use this tab to change the Buyer Type between these sales channels and access pricing that should only be available for certain customers, like members, or in certain locations (only at a gate for a fair, only at the office, etc.).

• Set Inventory Group: Select the inventory group you wish to sell from. This button is useful whenever you need to distribute tickets from a Hold group. You can find more detailed steps here: Selling from a Hold in POS.

• Set Printer: Select the printer(s) you want to use for tickets, receipts, etc.

• Show Restricted Prices: Check this box if restricted prices should always be available. When this box is not checked, member pricing will not appear until a member with valid benefits is added to the order.

• Window (Max/Min): Maximizes or minimizes the POS window.

• Override: Available for a manager to override and allow a sale. The manager enters in their login information and can select either “Single Order” (meaning the override will only be good for one order) or “Until Cleared” (meaning the override will be good until the manager goes in and clears it).

• Cash In/Out: This is where you cash in and out of your user batch. See Cashing In to use POS and create a Daily User Batch for more details.

• Sign Out: Signs out of Agile and returns to the login screen.

• Gate Control: Opens the Gate Control panel and allows you to scan tickets, memberships, and passes for entry against a scanning batch. 

• Agile Support: Opens up Agile Help Desk in your browser. 

 

• Order Discount: When at least one item is on the order, allows you to open the "Order Discount" window to take a percentage off the entire amount of the order.

• Change Delivery: If multiple delivery options are available for an item on the order, allows you to select which delivery method should be used.

Search

Use this to search for an existing customer or member. See the POS section of this article for more details.

Refresh

Refreshes the Agile POS screen. Use this, if changes have been made in the back end, to see the most up-to-date information and interface settings.

 

Event

Displays events available for purchase.

 

Catalog

Displays catalog items available for purchase. When you select this button, you will be given an option of Sales Line Types (Concessions, Merchandise, Ticket Packs, etc.). Selecting one of these categories will allow you to see Product subcategories and make sales.

 

Membership

Displays memberships available for purchase.

 

Gift Card

Displays gift cards available for purchase.

 

Donation

Displays donations available for purchase.

Discount

At the top of the POS Screen, this button allows you to apply a discount to an entire order. At the bottom right of the POS screen, this button allows you to discount the next price you select.

Information

You can select this icon and then select an item (event, catalog item, donation program, etc.) so that you view more information about that item. A window will pop-up with that item's information

Daily View 

This uses today's date to show you events currently on-sale

Daily View (by month)

This allows you to choose a future date to see its events. This button is helpful when you want to sell advanced tickets for a future event.

Page Up/Down 

Use these buttons to scroll up and down in a list of items. 

No Change 

Payment button to process orders with exact change or zero priced tickets.

Cash Amount

Allows you to select a cash dollar amount that the customer gives you. The system will then show you the amount of change that the customer is due.

Enter Payment 

Allows you to manually enter a payment amount and type. Can also be used if the customer is paying with multiple forms of payment (i.e. Partial payment on a Gift Card and the remainder on a Visa).

Clear Order

This icon will clear out the entire order. You can also think of this as a 'reset' button that will clear the POS in the middle of a sale and let you start over at the beginning.

Order Search

This icon opens the order search screen. This will let you look up orders by order number, customer name, email, or other customer keywords.

Enter Desired Quantity 

Allows you to add a large quantity of an item to an order without having to select that item's button multiple times. Select the icon first, and then select the price button. A pop-up window will appear that will allow you to enter the total number of items that needs to be added to the cart.

Inventory Summary 

Gives you a quick view of what inventory is available for a specific event. Select the event, and then select this button. The inventory tier name and ticket availability will then appear.

Manual Assign 

If you have an event that has assigned seating, clicking this icon will bring you to the seat map. From here you may select the seat that the customer wants to purchase. 

Order Summary 

As you add items to your order, those items will appear on the side of the screen in the Order Summary. 

Payment Summary 

This is where you can view the breakdown of payment information for an order. As you add or delete tickets you can view the changes made to the order in the payment summary. After you have processed the order and the payment has gone through, the box will turn orange. 

Before you process the order, you are able to create a note about this particular transaction that can be viewed later when looking up this order. Select the Order Notes icon to open a pop-up window where you may make the note.

The Print Last Order Receipts button allows you to print the Payment Receipt for the order that was last sold at this POS. Note: This button will not print out the Order Receipt for the last order that was sold.

The Email Last Confirmation icon allows you to send or re-send the order confirmation email of the last order sold.

 

This Maintain Last Order icon will take you into Maintenance Mode for the last order sold at this POS.

This Last Order Tip icon allows you to add a credit card tip to an order just after the order finalizes. If the customer decides to leave a gratuity, select this icon to open a Tip Adjust window where you can type in and set the tip amount. Tip processing like this is not available on all merchant types. Check with your Agile Ticketing Support Representative if you are interested.

Before you process the order, you can remove the customer from the order by selecting the Remove Customer icon. Note: This will only remove the customer from the order. It will not delete the customer record from your database.

Before you process the order, you are able to edit the customer record that you have attached to the order. Clicking the Edit Customer icon will bring up the customer editing page.