Using a Gift Card in AMS

With Agile, customers can purchase gift cards and share the joy of their favorite cinema, museum, or fair with their friends and loved ones. With the card in hand, the gift recipient can purchase a variety of items online or at the box office. Gift cards can also be used to pay for orders outside of the Point-of-Sale. The Agent Managed Sales (AMS) interface lends itself to administrative, back office sales. You can follow these steps to pay for an order with a gift card in AMS:

  1. Add events, memberships, passes, and any other items to the customer's order and click the Proceed button. On the Item Summary screen, review the items the customer is wanting to purchase. If the information is correct, click Proceed.
  2. A Change Delivery Methods window will open. Choose how the customer should receive each item. Click OK.
  3. The payment screen will open. Click the Choose Method drop-down and select Gift Card.
  4. Gift Card Lookup window will appear. If you have a USB swipe attached to your device, you may swipe the gift card to enter its Number. Otherwise, type the Gift Card Number and click Search.
  5. The balance that will be left on the gift card after the sale will appear on the right side of the screen.

    NOTE: If the gift card's balance is greater than the order total, the order will automatically finalize. Any difference between the card's balance and the order total will stay as a remaining balance on the card.

  6. If the full balance of the gift card is less than the order total, you will need to add another payment type (cash, check, etc.) to complete the transaction.



Adding Money to a Gift Card

To make gift cards truly the gift that won't stop giving, you can allow customers to 'recharge' their gift cards by applying new payments to a card that has already been used. Follow the steps below to learn how to add more money to a customer's gift card.

  1. In Sales, click the Gift Card tab. 
  2. Select your Gift Card Program
  3. In the Recharge Amount area, enter the monetary amount to be placed on the card.
  4. Click Add in the bottom-right corner of the screen. 
  5. The Gift Card Lookup window will appear. Swipe the card or enter the gift card number. Click OK.    
  6.  Confirm the amount on the Item Summary page. If everything looks correct, click Proceed
  7. In the Payment Screen, process the payment and click Apply Payment


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