**This method must be used for ANY order that involves either only a partial refund or a refund to a card that was not originally used for the order.**
- Go to Order Maintenance and pull up the Order you are needing to refund.
- Check the box next to the item and click the red “X” at the bottom of the screen to void it.
- Hit the Proceed button in the bottom-right corner of the screen.
- On the Payment/Refund screen, select the card type from the drop-down menu and click Submit Refund.
- You will see IndependentRefund appear in the Pin Pad Interact window. Swipe or type in the Credit Card Number.
- The device will say “Please Wait Processing Online." Wait for it to finish processing.
- The screen will then change to “Transaction Approved! Thank You.”
- The system will generate a receipt. Click Finalize.