Performing a Partial Refund in AMS using a PAX Device

**This method must be used for ANY order that involves either only a partial refund or a refund to a card that was not originally used for the order.**

1. Go to Order Maintenance and pull up the Order you are needing to refund.
2. Check the box next to the item and click the red “X” at the bottom of the screen to void it.
3. Hit the Proceed button in the bottom-right corner of the screen.
4. On the Payment/Refund screen, select the card type from the drop-down menu and click Submit Refund.
   
5. You will see IndependentRefund appear in the Pin Pad Interact window. Swipe or type in the Credit Card Number.                             
6. The device will say “Please Wait Processing Online." Wait for it to finish processing. 
7. The screen will then change to “Transaction Approved! Thank You.” 
8. The system will generate a receipt. Click Finalize.