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Performing a Full Refund in AMS using a PAX Device

***No Additional Credit Card Data Needed***

  1. Go to Order Maintenance and pull up the Order you are needing to refund. Picture_1.png
  2. Check the boxes next to all items and click the red “X” at the bottom of the screen to void them. Picture_2_v2.pngPicture_3_v2.png
  3. Click the Payments Button.
  4. Check the box next to the Payment.
  5. Click the red “X” at the bottom of the screen. Picture_4_v2.png
  6. A Pin Pad Interact window will appear. At this point the PAX device will process the refund without any interaction from you. Picture_5_v2.png
  7. A Refund Receipt will be generated, but THE ORDER IS NOT YET FINALIZED.
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  8. Click the Proceed button in the bottom-right corner.
  9. On the Payment/Refund page, you will now see the refunded payment. Click Finalize to finalize and close the transaction. Picture_7_v2.png
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