1. Log into Agile Sales.
2. Click Maintenance and search for the membership order.
3. Once you find the membership order, click it to open the order and see its item summary.
4. Check the box next to the membership that you are refunding.
5. Click the red X icon at the bottom of the screen.
6. A pop-up will appear telling you that the membership selected has been finalized and by making this change you will change the expiration date and void out the barcode. Click ALL to allow the refund.
7. A second pop-up will appear where you can set the expiration day for the membership. Select the date and make sure the Membership type is correct. Click OK to proceed.
8. This will remove the membership from the order. Click Proceed.
9. Select the method of payment from the Choose Method drop-down to process the refund.
10. Click on the Submit Refund button to approve the payment.
11. Click Finalize to complete the transaction.