1. Log into the Agile Sales application.
2. Go to the Maintenance window and search for the membership order.
3. Once you find the membership, click to open the item summary of the order.
4. Check the box next to the membership that you are refunding.
5. Click on the big red x at the bottom of the screen.
6. A pop-up will appear telling you that the membership selected has been finalized and by making this change you will change the expiration date and void out the barcode. Click ALL to allow the refund.
7. A second pop-up will appear where you can set the expiration day for the membership. Select the date and make sure the Membership type is correct. Click OK to proceed.
8. This will remove the membership from the item summary. Click Proceed.
9. Select the method of payment from the drop-down to process the refund.
10. Click on the Submit Refund button to approve the payment.
11. Click Finalize to complete the transaction.