Order Maintenance in Web Portal Box Office

1. Log into


2. Click the Box Office tab on the left side of the screen. 


3. Enter your Username, Password and select the Terminal Key Name from the drop-down. NOTE: The Terminal Key Name is different from your Domain name. If you do not have a Terminal Key Name, please contact your Client Support Rep.


4. Once you are logged in, you will be prompted to Cash In. Click Yes to cash in. Enter in the Opening Cash and any other notes. Then, click on the Save Changes button. This will tell the system that you are ready to start your shift and to process sales. By cashing in, the system will allow you to process and track all sales.


5. To look up an order, enter the Order Number in the Order # box in the Last Orders section of the User Info page. Click Go to open up that order.


6. From the Order, you can print or resend the order confirmation. 


Processing a Refund  

1. You can process a full refund in Web Portal Box Office. Follow steps 1 through 5 for Order Maintenance. 

2. When on the order confirmation page, click on Cancel Orderwboxref1.jpg

3. Enter the reason for the refund and then click Submit. NOTE: You can only refund or cancel an entire order in Web Portal Box Office. 


4. You will get a confirmation that the order has been successfully canceled. 


Finding an Order History in Customer Record

If the order number is unavailable, you are able to look up a customer's order history. 

1. Click on the Customer Search at the top of the screen. 


2. Search for the Customer by entering the First and Last name or the Customer number


3. Once you have found the customer record you are looking for, click on the Customer Information button. 


4. Once you are in the customer record, click View Your Orders to pull up all orders in that customer record.


5. Click View Order Details to open the order. From here you can print or resend the order confirmation.



Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request