Unlock an Order

An order will lock for a few different reasons, including:

1) The agent closes Agile without finishing the order.

2) Agile crashes in the middle of the order.

3) An agent opens the order while another agent is in the order.


To unlock an order:

Have the agent listed on the message log into the terminal listed. This should unlock the order. If this still does not unlock the order, please send us a message at with the order number.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request