1. Log in to Sales.
2. Click the Maintenance Icon (Image 2)
Image 2
3. Search for the customer by entering the Order # or the customer’s Last Name. Then click the appropriate green check mark. Double click the correct order to bring up order contents on the Item Summary page. (Image 3)
Image 3
4. In the Item Summary click the 
in the lower left hand corner this will select all items in the order. Next click the 
to void all line items. (Image 4)
Image 4
5. Click on the 
in the upper right hand corner to go to the Payment Summary page (Image 5)
Image 5
6. Click the to select all Payment line items. Then select the to void all line items. You will then click Proceed. (Image 6)
Image 6
7. Once in the Payment screen select Finalize to complete the refund. (Image 7)
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