Follow

Resending an Order Confirmation

These steps show you how to open an existing order and resend the confirmation email.

1. Log in to Sales.

2.  Select Maintenance. (Image 2)

Image 2

3. Search for the customer by entering the Order # or the customer’s Last Name. Then click the appropriate green check mark. (Image 3)

Image 3

4.  Double click the correct order to bring up the customers purchased contents on the Item Summary page. (Image 4)

Image 4

5. Once in the Item Summary page, select the Envelope Icon from the bottom toolbar.  (Image 5) 

Image 5

6. The Order Confirmation Options will pop up. The customer's email address should automatically populate in the Send To field if it has been entered in the customer record. If the email address does not appear, you can enter the email address prior to sending the confirmation.  In the area labeled Message you can write a customize message that will be included on the order confirmation for that customer only. If you wish to see the confirmation before you send it out click the Open PDF button.  (Image 6)

Image 6

7. To send the order confirmation, press the Send Confirmation button. (Image 7) 

Image 7

8. You will see a pop up that confirms that the email was sent. (Image 8)

Image 8

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments