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Voiding Printed Tickets

1. Log in to Sales. (Image 1)

Image 1

2. Select Maintenance. (Image 2)

Image 2

3. Search for the customer by entering the Order # or the customer’s Last Name. Then, click the appropriate green check mark. (Image 3)

Image 3

4. Double-click the correct order to bring up order contents on the Item Summary page. (Image 4)

Image 4

5. If you wish to void all the tickets in an order, click the  to select all the tickets. If you wish to void only a few of the tickets, click the box next to those tickets. To void the tickets, click the ticket with the red x on the bottom toolbar. (Image 5)

Image 5

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    LuAnn Roth

    These voided tickets still appear as sold tickets in the Event Audit report, even after they were voided.