Voiding Printed Tickets

1. Log in to Sales. (Image 1)

Image 1

2. Select Maintenance. (Image 2)

Image 2

3. Search for the customer by entering the Order # or the customer’s Last Name. Then, click the appropriate green check mark. (Image 3)

Image 3

4. Double-click the correct order to bring up order contents on the Item Summary page. (Image 4)

Image 4

5. If you wish to void all the tickets in an order, click the  to select all the tickets. If you wish to only void some of the tickets, click the box next to the ticket. To void the tickets, click the Ticket with the red x on the bottom toolbar. (Image 5)

Image 5

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    LuAnn Roth

    These voided tickets still appear as sold tickets in the Event Audit report, even after they were voided.