Selling Tickets in AMS

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These instructions will show you how to process a ticket order using the Sales side of the Agile application. Before you get started, make sure that you have the Agile software (found on our downloads page) downloaded onto your computer and that you have gotten your login credentials from your system administrator.

  1. Log In to the Sales side of the software application.
  2. Before you can start processing sales, you will need to cash in. To learn how, see this article on How To Cash In and Create a Daily User Batch in AMS.
  3. Click the Sales icon in the top-left corner of the screen. HTS7.jpg
  4. Select the proper Buyer Type (AMS - Box Office, AMS - Phone Sales, etc.) for these sales.   
  5. On the left side of the screen, select the Event tab to reveal a list of event folder names. Select the folder relevant to your current sale.     
  6. Select the event that the customer wishes to purchase.
  7. Once the event is selected, you will see a list of available prices.
  8. If this is a General Admission event, select the number of tickets the customer is wanting to purchase and then click the Add button.
  9. If the customer is purchasing more than one event, you can select another event by choosing the sales folder again and adding tickets to the cart.
  10. You may also sell tickets to Reserved Seating events that have a seating map. To start, select the event the customer is wanting to purchase.
  11. In the area above the list of events, you will see the Manual Seating / Pair of Blue Seats icon. Click on this icon to pull up the reserved seating chart.
  12. On the right side of the screen, you will see the different sections that are available for purchase. The "Classic" section will be used for this example.
  13. In the seating chart, you will see the row labels on the left side of the screen. Each box will represent a seat and be labelled by a seat number, letter, or symbol.
  14. If there is a solid black dot in one of the seating squares, this means that the seat has already been sold.
  15. If you see letters in the square where seat numbers are, this means that the seats have been put into a hold group of inventory separate from those available for public sale. In this example the A’s are Artist holds, W's are wheelchair spaces, and C's are Companion seats. Each venue or organization has their own list of holds that they need. If you need more information about these holds or how to access them, please speak with your system administrator.
  16. Click to select one seat, or click and drag to select multiple seats. Then, enter the number of tickets in the pricing area and click Add.
  17. When you have added all the tickets that the customer wishes to purchase to the order, click Proceed to reach the Item Summary screen.
  18. Confirm with the customer that the list of items on the Item Summary screen is correct.
  19. Also on the Item Summary screen, confirm which delivery method the customer wants for the tickets. If this is a walk-up sale, you will most likely leave the delivery method as “Print Immediately." Note: You must have a ticket printer attached to your point-of-sale in order for this delivery method to work.
  20. If the customer wants to hold their tickets at Will Call or if they want you to email them via E-Delivery, you can click the Change Delivery Method / White Postcard icon at the bottom of the screen and change the delivery method using the drop-down lists. Note: You must associate the order with a customer account in order to use the Mail, Will Call, or E-delivery methods.
  21. When everything on the Item Summary page has been addressed, click the Proceed button to get to the Payment Information screen.
  22. On the Payment Information screen, you will see the total amount due in the Amount textbox. Select the payment method the customer is using (credit card, cash, etc.) from the (Choose Method) drop-down list. Then, click Apply Payment to complete the order.
  23. If you have a credit card swipe attached to your computer, you may swipe the credit card. The card information will populate into the order and will start the authorization process. If you do not have a card swipe, you can manually enter the credit card information and then click Apply Payment to authorize the credit card.
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