Adding a Security Passphrase to your User Account


Soon, Agile Ticketing Solutions will require all users to add a verbal security passphrase to their username. This passphrase provides an additional level of security and data protection for our clients and will allow our support team to verify your identity when you contact us by phone to request assistance. The next time you are prompted to change your password, you will also be asked to add a passphrase. The passphrase should be a phrase that is only familiar to you. Do not share your passphrase with anyone in or outside your organization. If you would like to add your passphrase now, follow these steps:

  1. Go to and log in with your username, password, and domain.


  1. Once logged in, click on the icon next to your name on the top right and select User Profile.


  1. Enter the passphrase in the field provided.


  1. Click Save Changes at the bottom of the screen. It will turn from Red to Green once saved.


Please do not share your username, password, or passphrase with anyone for proper security and protection of your data.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request