Microsoft Windows 10 End of Support Announcement

Microsoft has announced that support for Windows 10 Home, Windows 10 Pro, and Windows 10 Education editions will end on October 14, 2025. End of support means that Microsoft will no longer provide software updates, new features, or security and reliability fixes for these versions of Windows 10. Computers running Windows 10 will continue to function, but could become susceptible to malware attacks and may not work with newer technologies. See Microsoft's Windows 10 End of Support Announcement for detailed information.

This will not currently affect versions of Windows 10 coming installed on POS equipment from Agile Ticketing Solutions.  We utilize Windows 10 Long-Term Servicing Channel (LTSC) editions that will continue to receive support through the end of their life cycles.  Depending on which edition is installed on your POS you have the following support life cycle:

If you have devices running Windows 10 Home, Pro, or Education, we recommend upgrading them to Windows 11 - a more modern, secure, and highly efficient computing experience.  Users can upgrade to Windows 11 for free if their PC meets the hardware requirements.  If devices do not meet the technical requirements to run on Windows 11, we recommend that you enroll in the paid Windows 10​​​​​​​ Consumer Extended Security Updates (ESU) program until October 2026 for continued security patches, or replace their device with a new one that supports Windows 11.  

What End of Support Means

• No more technical support: Microsoft will not provide technical assistance for Windows 10 issues.
• No feature updates: You won't receive new features or improvements for the operating system.
• No more quality updates: Microsoft will stop providing security and reliability fixes, leaving devices vulnerable to new threats.
• No longer PCI compliant: To remain PCI compliant your device must be able to receive regular security updates.  

How do I know if I am affected by End of Support in October:

How do I know if I can upgrade to Windows 11:

Quick System Check:
1. Press the Windows Key (or click Start) 
2. Click Settings 
3. Select Update & Security 
4. Click Windows Update 
5. Hit Check for updates 

Your system will automatically tell you if Windows 11 is available for your device. If it's compatible, you'll see the upgrade option right there. If not, you'll get details about what might need to be updated first.

Your Options

Upgrade to Windows 11:
If you are running the Home, Pro, or Education editions of Windows and your PC meets the hardware requirements, you can upgrade to the newer, more secure operating system for free.

How much does it cost to upgrade to Windows 11?   
It’s free. But only Windows 10 PCs that are running Windows 10, version 22H2 and meet the minimum hardware specifications will be able to upgrade. To check if your PC is eligible for the free upgrade go to Start > Settings > Update & Security > Windows Update and select Check for updates.  Note that in areas where the internet is metered, ISP fees may apply.

Enroll in the ESU Program:
For a limited time, you can pay for security updates through the Windows 10 Extended Security Updates (ESU) program, which extends security patches until October 2026.

Replace your device:
The most secure option is to buy a new device that comes with Windows 11, or another operating system.

Do nothing:
You can continue to use your Windows 10 PC, but be aware that it will become increasingly vulnerable to new security threats over time.

Why You Should Act

Security:
Continuing to use an unsupported operating system exposes your computer and data to significant security risks.

Performance:
Over time, your system may experience performance and reliability issues without ongoing updates.

Compatibility:
Newer applications and hardware may not be compatible with an end-of-life operating system.