Agile Ticketing Update 6.21

0:12 Voting and Balloting
3:58 AgileLINK updates
4:56 AgileLINK Streaming Report
5:34 AgileLINK in the Sales App
5:47 AgileLINK in the Admin App
6:58 Accounting Class Support
7:51 Printing of Questions on Order Receipt

We are excited to announce our most recent update is about to be released. This update provides significant benefits to the Agile Ticketing System.  The update is expected to occur early November 3, 2020, between the hours of 3:00 AM CST and 5:00 AM CST.

During this time, you will not be able to access the ticketing platform, run reports, or receive any automated reports.

The next time you log into the system on or after Tuesday, November 3, you will automatically be updated to the newest version. The update should only take a few moments to apply. Once the update is complete you will be able to access the system as you normally would. A summary of all the changes included in this update is shown below.


  • Film Voting and Balloting
    • Customizable landing page where customers can vote for all titles they have purchased that allow voting. 
    • Start and end of voting period is defined to ensure voting occurs at the right time.
    • Ability to vote right on the streaming page for the current title.
    • Vote for shorts within a shorts program.
    • Ability to exclude certain events from voting.
    • Voting extract report to detail vote values and averages.
    • Contact customers who have not voted to encourage them before the voting period ends.
  • AgileLINK
    • Preview streaming title in Portal to verify settings before being put on sale.
    • New AgileLINK Streaming report to detail streams by day, by event, uploaded titles, and pending titles.
    • Made sure that customers are required for streaming purchase in sales app and that geo restrictions are properly applied.
    • System converts streaming ID from full URL where applicable.
    • Added ability to customize OTT app instructions in System Control.
  • Accounting Class Support
    • Added the ability to define an accounting class during account setup.
    • Updated the accounting reports to include the new class definition.
    • Accounting Class can be sent via DP integration to custom field on Gift records.
  • Printing of Questions on Order Receipt
    • Added the ability to define that questions should print on separate lines under the item they apply to on order receipts.

Maintenance Items

  • Fixed an issue with promo prices not showing the price value once unlocked.
  • Fixed an issue with an attestation when only a single ticket type is available when manually selecting seats.
  • Fixed a system crash when showing the customer's image in Point of Sale interface.
  • Fixed an issue where the Buy button will disappear from a streaming purchase page once it is sold out.
  • Fixed streaming properties to get updated when the import process is run again on a spreadsheet of streaming titles.
  • Fixed an issue with filtering events by custom properties and dates showing with no events/shows.
  • Adjusted the way Redeemed and Unredeemed accounts are set up on non-event prices.
  • Fixed an issue where the streaming delivery method was not set up correctly for brand new clients.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request