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Refund in POS Using a PAX Device

  1. Using the Order Search button in Point of Sale pull up the order you wish to perform maintenance on.
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  2. Click on the item(s) you wish to void.
    1. If you have one item click on it will automatically void the item.
    2. If you have multiple items a new window will appear. There select the items you wish to void and hit the checkmark at the bottom.
  3. With the Items voided hit the EMV button
    EMV_Button_POS_v2.png
  4. You will see a box pop up that says IndependentRefund
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  5. Swipe or Type in the Credit Card number.
  6. The device will say “Please Wait Processing Online”, wait.
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  7. The screen will then change to “Transaction Approved! Thank You”
    Picture_5.JPG
  8. The system will then generate a receipt and the transaction is completed
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