Follow

Connecting a TSYS PAX Pin Pad Device

  1. Connect the device to Ethernet and Power.
  2. If your organization uses a Managed Network send a message to your Network Admin asking them to make a reservation on the network for each PAX Device and to send you the IP Address for each device as well as the Device ID/Name that is listed in the DHCP. Otherwise, open the management interface for your Router and set up a Reservation for the devices there. Remember to still notate the Device ID/Name
  3. Next, Open and login to Agile Administration.
  4. Go to your house and expand the Accounting Folder.
  5. Go to the Merchant Node. At this time find the VARS Sheet the TSYS provided you as you will need it for the rest of this setup.
  6. Right-click in the right-hand window, hover over "New" and then in the pop-out menu select "Vital/TSYS"
  7. In the new window is where you will set up the new merchant. Name the Merchant "ORG NAME Vital/TSYS PAX" 
  8. If you already have an E-Commerce Vital/TSYS account you can use the same Bank ID from it in the Bank ID box here.
    1. Otherwise, there should be a BIN Number on your VARS sheet. Use that number to fill in the box
  9. Use the VARS sheet to fill in the rest of the boxes. You are required to fill in:
    1. Merchant Number
    2. Merchant Service Phone Number
    3. Merchant State 
    4. Store Number
    5. Terminal Number
    6. Time Zone
    7. Zip Code
    8. Terminal ID
    9. Category Code
    10. Country Code
    11. Currency Code
    12. Industry Code
    13. Language Code
    14. Agent Bank Number
    15. Agent Chain Number
    16. Merchant Location Number
  10. Check the Card Present Box and the Retail Terminal Required Box
  11. At this point hit Apply and Ok
  12. Next, go to the Location node located in the top-level settings folder. Find the Location with the same name as the Organization and then locate the terminal in the bottom window.
  13. Right-click on the terminal and hit properties. 
  14. In the Terminal Properties window go to the tab labeled, CC Terminal
  15. Checkmark the PAX Reader
  16. Select the TCP option from the Port dropdown menu.
  17. In the Merch ID box put the Merchant Number used earlier in this process.
  18. The TCP IP is the IP Address you or your Network Admin set the reservation up for the device on your network
  19. The TCP Port is 10009
  20. If you don't want your Box Office personnel entering any Credit Card info into Agile manually you can check the Credit Card Entry Restricted box.
  21. Hit Apply and Ok
  22. Go to your Payment Methods Node, located under the house in the Accounting folder
  23. Here we will need to switch the Card Present Merchant Types to the TSYS merchant for all the AMS credit card Payment methods.
    1. To do this right-click on the payment method and hit properties
    2. Locate the Card Holder Present drop-downs. Choose the TSYS option from the drop-down.
  24. Hit Apply and ok
  25. Switch to Sales. 
  26. At the top of the screen hit the PIN PAD/PAX menu and select INIT:
    1. When you hit INIT it is normal for the system to pause while attempting to connect to the device. DO NOT try to close the program, this is normal.
    2. Watch the device to see when the Init function has finished and then you will be able to continue using the application.
  27. Run a test transaction to verify everything is working.

 

Addendum:

  • NFC/Apple Pay/Google Pay/Chip Reader/etc. usage depends on the settings TSYS has on the backend. If the client wishes to use these functions they need to contact TSYS.
  • If you are setting up multiple terminals once you reach the end of the instructions return back to step 12 and continue until all terminals are added.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments