Clearing Failed Log In Attempts in Administration

If a user tries to sign in with the wrong password five times in a row, Agile will lock them out of the system and will start to see the following pop-up: This account has been temporarily disabled due to numerous failed login attempts.


When a user is locked out, another user with System Administrator permissions can clear the failed attempts from the account so they can log back in again.

1. Log into Administration.

2. Open the Security Folder.


3. Click the Users icon. 


4. Right-click the account that has been locked and select Properties


5. In the General tab. click Clear Failed Logins


6. Click the OK button to close. The user that was locked out should now be able to sign in again.


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