Agile Ticketing is currently having intermittent connection issues because of a major issue at one of our primary internet providers. Time Warner Telecom is currently experiencing issues within their network that may be affecting your ability to connect to Agile services. Our data center provider Peak 10 has already isolated TWTC off of our backbone so traffic into the Agile Ticketing servers is working as expected.
Below is the latest verbiage from TWTC on the issue.
"IP services are affected across multiple markets. The IP NOC and IP and
Transport Tier III are actively troubleshooting the issue. Operations
Engineering is engaged and Field Services is on site in Chicago, IL
investigating the issue.
tw telecom has identified a network failure affecting your services. tw
telecom tier-2 group is investigating the issue at this time."
We will continue to monitor the situation on our end prior to returning TWTC to our network.
We apologize for any inconvenience this may have caused your organization. We work hard to provide the best experience possible. Our 24/7 on call staff members will continue to monitor the situation and are available at 615-360-6700 if you have any questions.