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Refunding on a Void-Only Merchant Account

1. Log in to Sales. (Image 1)

 

Image 1

2. Click the Maintenance Icon (Image 2)

Image 2

3.  Search for the customer by entering the Order # or the customer’s Last Name. Then click the appropriate green check mark. Double click the correct order to bring up order contents on the Item Summary page. (Image 3)

Image 3

4. In the Item Summary click the  in the lower left hand corner this will select all items in the order. Next click the  to void all line items.  (Image 4)

Image 4

5. Click on the  in the upper right hand corner to go to the Payment Summary page (Image 5)

Image 5 

6. Click the to select all Payment line items. Then select the to void all line items. You will then click Proceed. (Image 6)

Image 6

7. Once in the  Payment screen select Finalize to complete the refund. (Image 7)

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