1. Log in to Sales.
2. Click the Maintenance Icon (Image 2)
3. Search for the customer by entering the Order # or the customer’s Last Name. Then click the appropriate green check mark. Double click the correct order to bring up order contents on the Item Summary page. (Image 3)
4. In the Item Summary click the in the lower left hand corner this will select all items in the order. Next click the to void all line items. (Image 4)
5. Click on the in the upper right hand corner to go to the Payment Summary page (Image 5)
6. Click the to select all Payment line items. Then select the to void all line items. You will then click Proceed. (Image 6)
7. Once in the Payment screen select Finalize to complete the refund. (Image 7)