1. Log In to Sales. (Image 1)
Image 1
2. Select Maintenance and look up the order by inputting the customer's Last Name, Order # or Member #. Then, select the order you want to work with. (Image 2)
Image 2
3. Double-click the order that you want to change and go to the Order Item Summary. (Image 3)
Image 3
4. In the Order Item Summary, click the price of the membership you wish to update. (Image 4)
Image 4
5. The Change Price window will pop-up. Select the New Price under Selectable Prices. (Image 5)
Image 5
6. Once you have selected the new price, you will see the updated membership type in the Item Summary screen. Click Proceed to move to Payment window. (Image 6)
Image 6
7. If this is an even exchange and no money is due, click Finalize to complete the changes. If there is a balance due or a refund owed to the customer, process the payment/refund to finalize the order. (Image 7)
Image 7
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