Agile Ticketing Update - Password Security Change

Greetings valued clients,

As you are aware, steps to increase security and data integrity are becoming a daily reality. Your ticketing platform is no exception. Due to ongoing efforts to remain PCI compliant and with the increased PCI 3.0 requirements, beginning Monday, March 30, 2015 your Agile Ticketing Solutions’s system will require 90-day interval force password change requirement. Additionally, the platform will require an increased level of password complexity. The complexity rules are outlined below.

  • Eight (8) character minimum.
  • At least one (1) uppercase character or one (1) lowercase character and at least one (1) numeric character.
  • Password cannot be duplicate or rotated to the previous four (4) passwords.
  • Password may contain the following special characters: (space),!,#,$,%,&,@
  • Password must be changed every 90-days from the last date of the password change.

One tip that bears repeating: it’s never a good idea to write your password down and place it near the terminal or PC.

On Monday, March 30, 2015, when you access your ticketing platform, you will be required to reset your password using the new password complexities outlined above. If you have questions or concerns, our support team is happy to assist you through this requirement.

These efforts will ultimately provide greater protection of your patron’s information and your proprietary data. Thank you in advance for your consideration and cooperation.

Richard Steward, CEO
Agile Ticketing Solutions


Quick Password Generation Tips:

  • Make your password long. The recommended minimum is eight characters, but 14 is better.

  • Use combinations of letters and numbers, upper and lower case and symbols such as the exclamation mark, if the site allows. "PaSsWoRd!43" is far better than "password43" -- although increasingly sophisticated hackers may still be able to crack it.
  • Substitute characters. For instance, use the number zero instead of the letter O, or replace the S with a dollar sign.
  • Avoid words that are in dictionaries; there are programs that can crack passwords by going through databases of known words. One trick is to add numbers in the middle of a word -- as in "pas123swor456d" instead of "password123456." Another is to think of a sentence or phrase and use just the first letter of each word -- as in "tqbfjotld" for "the quick brown fox jumps over the lazy dog."
  • Avoid easy-to-guess words, even if they aren't in the dictionary. Don't use your name, company name, hometown, or pets' or relatives' names. Likewise, avoid things that can be looked up, such as your birthday or ZIP code.

Never reuse passwords on multiple accounts -- with two exceptions. If the password is for one-time use, such as when a newspaper website requires you to register to read the full story, it's okay to reuse simple passwords. Just make sure the password isn't unlocking features that involve credit cards or posting on a message board. The other exception is to log in using a centralized sign-on service such as Facebook Connect. Hulu, for instance, gives you the option of using your Facebook username and password instead of creating a separate one for the video site. This technically isn't reusing your password, but a matter of Hulu borrowing the log-in system Facebook already has in place. The account information isn't stored with Hulu. Facebook merely tells Hulu's computers that it's you. Of course, if you do this, it's even more important to keep your Facebook password secure.

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