Following are the steps for forwarding an order confirmation to a customer from the Web Box Office platform.
1. Log into portal.agiletix.com
2. Click the Box Office tab on the left side of the screen.
3. Enter your Username, Password and select the Terminal Key Name from the drop-down. NOTE: The Terminal Key Name is different from your Domain name. If you do not have a Terminal Key Name, please contact your Client Support Rep.
4. Once you are logged in, you will be prompted to Cash In. Click Yes to cash in. Enter in the Opening Cash and any other notes. Then, click on the Save Changes button. This will tell the system that you are ready to start your shift and to process sales. By cashing in, the system will allow you to process and track all sales.
5a. To look up an order, enter the Order Number in the Order # box in the Last Orders section of the User Info page or click View Order button on any of the recent orders that load at the bottom of the page.
5b1. You can also look up an order using the customers name using the Customer Search button located at the top left of the User Info page.
5b2. Enter the Customer Name and click Search, once the result load click the Choose Customer button.
5b3. Find and click the order you want to resend to the customer.
6. Once the Order has loaded you will find the Email Confirmation button at the top.
7. Confirm that you have the correct email address and click Send Email.