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Processing a Refund using a PAX Device on your POS

Clients that have a PAX device attached to their POS stations will need to follow these steps to process a refund.

1. In the POS screen, click on the Order Search icon at the top of the screen.

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2. Search for the order that needs to be refunded. 

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3. Click on the order maintenance button to open it in the item summary screen in AMS.

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4. Click on the checkbox at the bottom of the screen to select all of the tickets that need to be refunded.

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5. Once you have selected the tickets for refund, click on the red X to remove the tickets from the order. 

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6. Proceed to the payment screen and select the card type that you will be refunding. 

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7. Swipe the credit card, click close, and then finalize the order.

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NOTE: You must be on a terminal with a connected PAX device. 

 

 

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